Suncoast Credit Union Enhances Fraud Prevention with AI
Client
Suncoast Credit Union
Industry
Banking & Financial Services
AI Tech Solution
AI-Powered Fraud Detection & Lending Automation
Solution Provider
UiPath
Challenge
Suncoast Credit Union, the largest credit union in Florida and 10th largest in the U.S., sought to improve fraud prevention, streamline auto lending, and enhance digital services for its members. As a rapidly growing financial institution, Suncoast faced challenges in scaling operations while maintaining security and efficiency. Key issues included: Check fraud risks, requiring manual fraud detection that was slow and labor-intensive. Inefficient auto loan processing, where dealerships submitted 35+ documents per application, leading to bottlenecks. Slow software testing cycles, requiring 50+ employees for mid-year and year-end software releases. To improve fraud detection, automate lending workflows, and accelerate development cycles, Suncoast needed a scalable AI-powered automation platform.
Solution
Suncoast Credit Union implemented UIPath'sAI-powered Business Automation Platform, integrating machine learning and automation into core banking and security operations. With UiPath AI-powered fraud detection, Suncoast: Automated fraud prevention, increasing check analysis volume by 1,000% using AI. Implemented document understanding AI, streamlining auto loan processing by extracting and verifying data from dealership documents. Optimized software testing using UiPath Test Suite, reducing manual testing workloads for software releases. Through AI and automation, Suncoast increased operational efficiency while maintaining strong fraud detection and compliance standards.
Results
By deploying UIPath'sAI-powered automation, Suncoast Credit Union significantly improved fraud prevention and operational efficiency. $800,000 saved in fraud prevention within six months by automating check fraud detection. Faster auto loan processing, reducing manual document reviews and improving turnaround time. Streamlined software testing cycles, reducing reliance on 50+ employees for manual testing. With UIPath'sAI and automation solutions, Suncoast has successfully secured its financial operations, improved member trust, and increased efficiency across banking workflows. Case Study Highlights AI-powered fraud prevention: Automated check fraud detection saved $800,000 in six months. Faster auto loan processing: AI-driven document understanding eliminated manual reviews, accelerating approvals. Optimized software testing: UiPath Test Suite automated manual testing cycles, reducing resource strain. Moogsoft case study 2025-02-08 11_15_30.pdf https://info.moogsoft.com/rs/092-EGH-780/images/moogsoft_hcl_cs.pdf
Read Full Case Story
ITOpsAI Hub
A living library of AI insights, frameworks, and case studies curated to spotlight what’s working, what’s evolving, and how to lead through it.
What you’ll find in AI Blogs & Insights:
- Practical guides on AIOps, orchestration, and AI implementation
- Use case breakdowns, frameworks, and tool comparisons
- Deep dives on how AI impacts IT strategy and operations
What You'll Find in Resources:
- Curated reports, research, and strategic frameworks from top AI sources
- Execution guides on governance, infrastructure, and data strategy
- Trusted insights to help you scale AI with clarity and confidence
What You'll Find in Case Studies:
- Vetted examples of how companies are using AI to automate and scale
- Measurable outcomes from infrastructure, IT, and business transformation
- Strategic insights on execution, orchestration, and enterprise adoption