AI-Powered IT, Operations & Business Transformation

As AI moves from proof-of-concept to operational scale, we’re continuing to track how leading organizations are deploying real solutions across IT, customer experience, and security. Every case study here has been manually curated, fact-checked, and vetted to showcase real-world AI execution inside enterprise environments. Each case study highlights: A specific business problem (not just a use case) The AI tools and platforms actually used Measurable results like reduced resolution time, improved customer experience, and scaled productivity Cross-functional innovation from IT operations to customer service to development workflows This month’s additions span sectors from retail to cloud services and showcase how companies are cutting resolution time, scaling insights, and unlocking automation across the stack. Quick Take: Case Study Highlights Vulcan Cyber used Snowflake AI Data Cloud to orchestrate 100+ threat feeds, summarize CVEs with GenAI, and accelerate vulnerability remediation. HP integrated Snowflake + ThoughtSpot to modernize analytics, enable AI-powered self-service, and cut partner turnaround times to <24 hours. Kroger unified observability with Dynatrace AIOps, replacing 16 tools and cutting support tickets by 99%. Camping World deployed IBM watsonx Assistant to automate 8,000+ chats, lower wait times to 33 seconds, and boost engagement by 40%. CXReview used IBM watsonx.ai to automate call summaries, saving agents 23 hours/day and scaling compliance reviews. Photobox leveraged Dynatrace AIOps to cut MTTR by 80% and reduce peak-period incidents by 60%. LAB3 rolled out ServiceNow Now Assist to cut MTTR by 47%, reduce workflow bottlenecks by 46%, and boost self-service by 20%. Fiserv used UiPath GenAI Activities and Autopilot to automate MCC validation with AI prompts—achieving 98% straight-through processing and saving 12,000+ hours annually. Expion Health deployed UiPath’s AI-powered Document Understanding and Computer Vision to automate healthcare claims—boosting daily processing by 600% and cutting manual effort at scale. HUB International scaled enterprise-wide automation using the UiPath AI platform, automating 60+ workflows across finance, underwriting, and compliance to support aggressive M&A growth. American Fidelity combined UiPath RPA and DataRobot AutoML to automate customer email classification and routing—achieving 100% accuracy, freeing thousands of hours, and scaling personalization. Domino’s Pizza orchestrated over 3,000 data pipelines using BMC Control-M—enabling real-time insights and scalable enterprise reporting across 20,000+ stores. Electrolux automated global self-service content using BMC Helix Knowledge Management—cutting publishing time from 40 days to 90 minutes and increasing usage by 10,488%. InMorphis launched three GenAI solutions in four weeks using ServiceNow AI Agents—boosting code accuracy to 73%, hitting 100% SLA compliance, and driving a 2.5x increase in sales productivity. 📊 Full Case Study Table

This guide walks through Amazon’s GenAI Readiness Workbook—a cloud-agnostic, execution-focused framework to assess your AI maturity across infrastructure, governance, and strategy. Includes step-by-step instructions, ownership models, prioritization methods, and execution planning tips.