AI Case Studies
List of Services
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Kainos Transforms Customer Service with GenAI and ServiceNow's Now Assist Kainos leveraged ServiceNow’s GenAI automation to revolutionize customer service, reducing case resolution time by 71%, boosting efficiency by 17%, and increasing customer satisfaction from 80% to 99%. AI-driven self-service and automated case handling transformed agent productivity and service qualityKainos Transforms Customer Service with GenAI and ServiceNow's Now Assist
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EPFL Scales AI Infrastructure with Run:ai EPFL used Run:ai’s GPU virtualization to transform AI research, reducing idle GPUs by 50%, optimizing 350+ GPUs into a dynamic pool, and enabling self-service access for hundreds of researchers. AI workload orchestration streamlined resource allocation, accelerating AI experimentation and maximizing compute efficiencyEPFL Scales AI Infrastructure with Run:ai
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London Medical Imaging & AI Centre Accelerates Research with Run:aiLondon Medical Imaging & AI Centre Accelerates Research with Run:ai
The London Medical Imaging & AI Centre used Run:ai’s AI workload orchestration to increase GPU utilization by 110% and accelerate AI model training by 31x. By enabling self-service compute access and optimizing scheduling, the center completed 1.85x more experiments, driving faster breakthroughs in AI-powered diagnostics and personalized therapies."
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Suncoast Credit Union Enhances Fraud Prevention with AI Suncoast Credit Union used UiPath’s AI automation to scale fraud prevention, saving $800K in six months by automating check fraud detection. AI-powered document processing accelerated auto loan approvals, while automated software testing reduced manual workloads, increasing operational efficiencySuncoast Credit Union Enhances Fraud Prevention with AI
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Hybrid Cloud AI for Zebra Technologies with Run:ai Zebra Technologies used Run:ai’s hybrid AI orchestration to optimize compute efficiency, maximizing on-prem GPU usage before scaling to the cloud. AI model training accelerated, manual GPU tracking was eliminated, and resource allocation became fully automated across hybrid environmentsHybrid Cloud AI for Zebra Technologies with Run:ai
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ServiceNow Now Assist - Unlocking GenAI ValueServiceNow Now Assist - Unlocking GenAI Value
ServiceNow leveraged GenAI-powered predictive intelligence to shift from reactive to proactive support, increasing proactive customer engagements from 11% to 68%. AI-driven event monitoring reduced escalations, improved customer satisfaction, and optimized resource allocation with a 3% false positive rate
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Databricks & Rolls-Royce: Generative AI for Engineering Design Rolls-Royce leveraged Databricks Mosaic AI to optimize engineering design, cutting AI training costs, accelerating model deployment, and improving accuracy. AI-driven simulations enhanced multi-objective optimization, enabling faster, smarter, and more efficient aerospace innovationsDatabricks & Rolls-Royce: Generative AI for Engineering Design
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Snowflake AI in Healthcare: McKessonSnowflake AI in Healthcare: McKesson
McKesson leveraged Snowflake’s cloud AI platform to unify 60+ data silos, enabling real-time AI-driven forecasting and supply chain optimization. The 90-day cloud migration empowered 3,500 users with scalable AI analytics, improving demand prediction and inventory efficiency
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IBM AIOps & FinOps at WPP for Cloud Cost Optimization WPP leveraged IBM’s AI-powered FinOps solutions to cut cloud costs by 30%, saving $2M in three months. IBM Apptio Cloudability provided 99% visibility into cloud usage, while IBM Turbonomic automated 1,000+ monthly resizing actions, optimizing resource efficiencyIBM AIOps & FinOps at WPP for Cloud Cost Optimization
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TS Imagine Adopts Gen AI at Scale with Snowflake TS Imagine utilized Snowflake's Cortex AI to scale their generative AI applications. This integration led to a 30% reduction in AI infrastructure costs and saved 4,000 hours annually by automating manual email monitoring tasks.TS Imagine Adopts Gen AI at Scale with Snowflake
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OMERS Drives Innovation and Growth with AI-powered Automation OMERS leveraged UiPath’s AI-powered automation to streamline financial operations, automating 80+ processes and reducing manual workloads. AI-driven invoice processing and tax compliance increased accuracy, freed employees for strategic work, and fostered a culture of automation-driven innovationOMERS Drives Innovation and Growth with AI-powered Automation
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How ServiceNow Support Uses Machine Learning to Predict Customer Escalations ServiceNow Support leveraged AI-powered predictive intelligence to shift from reactive to proactive customer engagement, increasing proactive interactions from 11% to 68%. Machine learning-driven event monitoring reduced escalations, improved customer satisfaction, and optimized resource allocation with a 3% false positive rateHow ServiceNow Support Uses Machine Learning to Predict Customer Escalations
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Braze Scales Observability & Customer Support with Datadog Braze adopted Datadog’s AI-powered observability platform to enhance system monitoring, reducing email processing time by 90% and standardizing monitoring across eight product teams. AI-driven insights accelerated customer support resolution, minimized escalations, and improved service reliability at scaleBraze Scales Observability & Customer Support with Datadog
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Dollar Shave Club Enhances Data Analytics with AWS Dollar Shave Club modernized data analytics with a lake house architecture, integrating AWS services like Redshift and S3. This reduced report generation from 8 hours to 5 minutes, saved $300K annually, and enabled real-time personalization, enhancing customer engagementDollar Shave Club Enhances Data Analytics with AWS
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InnoTractor Enhances Cloud Security with Barracuda InnoTractor secured its cloud and IoT infrastructure with Barracuda CloudGen Firewall, automating compliance and intrusion detection. AI-driven security eliminated vulnerabilities, enabling expansion into regulated industries without adding IT overheadInnoTractor Enhances Cloud Security with Barracuda
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HCL Technologies Reduces MTTR by 33% with Moogsoft AIOps HCL Technologies reduced MTTR by 33% with Moogsoft AIOps, cutting service desk tickets by 62% through AI-driven incident automation. Proactive monitoring streamlined cloud operations, improving uptime and accelerating enterprise cloud adoptionHCL Technologies Reduces MTTR by 33% with Moogsoft AIOps
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TD Bank Optimizes IT Operations with Dynatrace AIOpsTD Bank Optimizes IT Operations with Dynatrace AIOps
TD Bank deployed Dynatrace AIOps to unify IT monitoring, automate incident resolution, and enhance customer experience. This resulted in a 25% increase in proactive issue detection, a 20% faster response rate, and a 60% drop in IT-related customer complaints.
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UiPath & Fiserv: Driving Enterprise-Wide Agentic AI AdoptionUiPath & Fiserv: Driving Enterprise-Wide Agentic AI Adoption
Fiserv used UiPath GenAI Activities and Autopilot to automate MCC validation—achieving 98% straight-through processing and saving 12,000+ hours annually. A flagship use case for enterprise-scale AI automation
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UiPath & Expion Health: AI for Claims Reconciliation at Scale Expion Health automated healthcare claims reconciliation using UiPath Document Understanding and AI Center, increasing daily processing volume by 600% and cutting manual entry through intelligent document processing.UiPath & Expion Health: AI for Claims Reconciliation at Scale
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HUB International Transforms Insurance Operations with UiPath AI—Automating 60+ Processes to Support Extreme Growth HUB International scaled AI-powered process automation across 60+ workflows using UiPath’s full platform—supporting rapid M&A growth and driving smarter insurance operations with Document Understanding and Communications Mining.HUB International Transforms Insurance Operations with UiPath AI—Automating 60+ Processes to Support Extreme Growth
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American Fidelity Improves Accuracy and Frees Thousands of Hours with UiPath + DataRobot Automation American Fidelity used UiPath and DataRobot to automate customer email classification and routing—freeing up thousands of hours and enabling tailored content delivery with RPA and AutoML.American Fidelity Improves Accuracy and Frees Thousands of Hours with UiPath + DataRobot Automation
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Domino’s Pizza Orchestrates 3,000+ Data Pipelines with BMC Control-M to Drive Real-Time Innovation Domino’s automated 3,000+ data pipelines using BMC Control-M for enterprise-scale orchestration—powering real-time insights, accelerating business decisions, and enabling high-performance retail analytics.Domino’s Pizza Orchestrates 3,000+ Data Pipelines with BMC Control-M to Drive Real-Time Innovation
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Electrolux Automates Global Knowledge Management, Increases Article Usage by 10,488% with BMC Helix Electrolux automated global self-service content using BMC Helix Knowledge Management—cutting publishing time from 40 days to 90 minutes and driving a 10,488% increase in article usage.Electrolux Automates Global Knowledge Management, Increases Article Usage by 10,488% with BMC Helix
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Vulcan Cyber Builds AI-Powered Threat Intelligence in a Day Using Snowflake Vulcan Cyber uses Snowflake’s AI Data Cloud to deliver AI-powered threat insights—automating CVE summaries, accelerating remediation, and scaling personalized risk intelligence through its ExposureOS platform.Vulcan Cyber Builds AI-Powered Threat Intelligence in a Day Using Snowflake
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Penske Improves Safety and Performance with Cortex AI Penske Logistics uses Snowflake Cortex AI to deliver associate performance insights with LLMs—boosting safety, retention, and productivity while transforming operational reporting through secure, scalable AI.Penske Improves Safety and Performance with Cortex AI
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HP Democratizes Business Insights with Snowflake and ThoughtSpot's AI-Powered AnalyticsHP Democratizes Business Insights with Snowflake and ThoughtSpot's AI-Powered Analytics
HP replaced legacy BI tools with Snowflake and ThoughtSpot, delivering real-time, AI-powered insights that cut partner turnaround times and scaled analytics across global teams.
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Photobox Reduces MTTR by 80% with Dynatrace AIOps and Intelligent Observability Photobox uses Dynatrace AIOps to reduce MTTR by 80%, cut critical incidents by 60%, and deliver real-time observability across a dynamic e-commerce stack.Photobox Reduces MTTR by 80% with Dynatrace AIOps and Intelligent Observability
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Kroger Cuts Support Tickets by 99% and Accelerates Innovation with Dynatrace AIOpsKroger Cuts Support Tickets by 99% and Accelerates Innovation with Dynatrace AIOps
Kroger cut support tickets by 99% through AI-powered root cause detection and full-stack observability with Dynatrace AIOps.
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Camping World Boosts Engagement 40% with AI-Powered Virtual Assistant from IBMCamping World Boosts Engagement 40% with AI-Powered Virtual Assistant from IBM
Camping World deployed IBM watsonx Assistant to power a 24/7 AI virtual agent—automating thousands of customer chats, cutting wait times to 33 seconds, and boosting engagement by 40%.
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LAB3 Reduces MTTR by 47% and Boosts Self-Service with ServiceNow AI LAB3 used ServiceNow’s Now Assist platform to cut MTTR by 47%, boost self-service by 20%, and accelerate developer onboarding with AI-powered workflows and natural language-driven automation.LAB3 Reduces MTTR by 47% and Boosts Self-Service with ServiceNow AI
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CXReview Uses IBM watsonx to Automate Call Summaries and Save 23 Hours Daily CXReview uses IBM watsonx.ai to automate call summaries—saving 23 hours daily and laying the foundation for AI-powered call quality, compliance, and customer insight.CXReview Uses IBM watsonx to Automate Call Summaries and Save 23 Hours Daily
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InMorphis Launches 3 GenAI-Powered Solutions in 4 Weeks Using ServiceNow AI Agents InMorphis used ServiceNow AI Agents to launch three GenAI solutions in four weeks—boosting code accuracy, enabling 24/7 employee support, and increasing sales team productivity by 2.5x.InMorphis Launches 3 GenAI-Powered Solutions in 4 Weeks Using ServiceNow AI Agents
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