Industry

Challenge

As TD Bank modernized its IT infrastructure, shifting from legacy data centers to a hybrid multicloud environment, it faced increasing operational complexity. The bank relied on multiple fragmented monitoring tools, each providing isolated insights, which created inefficiencies in incident response, resource allocation, and system reliability.

Key challenges included:

• Slow Incident Detection & Resolution → IT teams struggled to correlate data across disparate monitoring systems, leading to delayed issue identification and prolonged outages.
• Alert Overload & Noise → A high volume of alerts made it difficult to distinguish critical issues from minor events, leading to alert fatigue and inefficiencies in IT operations.
• Escalating Costs & Tool Redundancy → The bank maintained multiple overlapping observability platforms, increasing operational expenses, licensing fees, and IT management overhead.
• Impact on Customer Experience → As a major financial institution with 27 million customers and $1.4 trillion in assets, TD Bank needed to reduce transaction failures, improve uptime, and ensure seamless banking experiences for its customers.

Solution

To address these challenges, TD Bank deployed Dynatrace as the central AI-powered observability and AIOps platform, allowing IT teams to:

• Unify Monitoring Across All IT Environments → Dynatrace replaced multiple monitoring tools, providing end-to-end visibility across on-premises and cloud infrastructure.
• AI-Powered Root-Cause Analysis → Dynatrace’s Davis® AI engine automated root-cause detection, eliminating manual troubleshooting and significantly improving incident response times.
• Predictive Issue Detection → Using AI-driven anomaly detection, Dynatrace helped TD Bank identify potential IT failures before they impacted customers, allowing proactive remediation.
• Automated Incident Resolution → Dynatrace enabled zero-touch remediation by automatically triggering workflows to address system inefficiencies, reducing the burden on IT teams.
• Cost Optimization & Consolidation → By replacing seven legacy monitoring tools, TD Bank achieved cost savings and simplified IT operations.

Results