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Explore case studies, frameworks, and strategic insights to bridge AI vision with execution.

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AI is transforming IT, Operations, and the Enterprise

Explore case studies, frameworks, and strategic insights to bridge AI vision with execution.

Let's Get Started!

Inside ITOpsAI

ITOsAI Blog: Applied AI, Frameworks & Deep Dives

Original blog content covering AI strategy, IT infrastructure, ITSM, enterprise AI adoption, automation, innovation, and more—built to help you move from insight to execution.

AI in Action: Enterprise Case Studies 

From fraud detection to infrastructure orchestration—see how leading enterprises are executing AI to solve real problems, cut costs, and scale smarter.


Curated AI Research & Execution Frameworks

Discover curated third-party research on how AI is being implemented, governed, and scaled—plus the risks, breakthroughs, and strategies shaping what’s next.


Featured Blog

DataOps: The Backbone of Enterprise AI Execution

You can’t operationalize AI without operationalizing your data. Explore the 5 foundational pillars—from ingestion to orchestration—that enable scalable AI and enterprise transformation through true data readiness.

Read the Full Deep Dive >

Looking for more execution ready insights?

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AI in Action: Enterprise Case Studies

Kainos: GenAI + ServiceNow Transform Customer Support

Industry: Services

Technology: ServiceNow + GenAI

Kainos integrated Now Assist to automate support workflows, generate knowledge articles, and summarize service cases—achieving 99% satisfaction and a 71% reduction in resolution time.

Read More >

Industry: Higher Education & Research

Technology: GPU Virtualization

EPFL deployed Run:ai to create a self-service GPU allocation system, cutting idle GPUs by 50% and enabling hundreds of researchers to run scalable AI workloads

Read More >

Industry: Financial Services

Technology: Snowflake Cortex AI

TS Imagine unified data across 500+ clients and automated email monitoring—saving 4,000+ hours per year and cutting GenAI integration costs by 30% using Snowflake Cortex AI.

Read More >

Want to See More AI in Action?

Explore our curated collection of enterprise AI case studies—showcasing how organizations are automating processes, scaling infrastructure, and delivering measurable results.

Explore all Case Studies

AI Reports, Benchmarks & Strategic Frameworks

Source: OpenAI

Category: AI Infrastructure & Economy

OpenAI’s report outlines the economic and geopolitical importance of AI infrastructure — data centers, power grids, and semiconductor manufacturing — as the foundation for global AI leadership. It projects $100B per 5GW data center and calls for public-private investment

View Report >

Source: Stanford

Category: AI Trends & Policy

Stanford's AI Index is a data-rich annual report tracking AI’s global progress, model scaling, policy trends, and the economic impact of generative AI. It reveals U.S. leadership in model development and highlights rising concerns around ethics and regulation

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Source: Google Cloud

Category: Generative AI in Enterprise

This report features 321 enterprise use cases across sectors like healthcare, finance, retail, and manufacturing. It highlights how generative AI is moving beyond pilots and into core business operations—powering virtual agents, intelligent automation, and real-time decision-making.

View Report >

Looking for Trusted AI Research & Frameworks?

A curated collection of research reports and execution frameworks—covering AI infrastructure, automation, governance, market trends, and the workforce shifts shaping enterprise adoption.

Browse the Full Research Hub >

A practical guide to AIOps implementation—complete with use cases, pitfalls to avoid, a vendor comparison matrix, and a customizable rollout template.

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Discover how orchestration is the backbone of scalable AI—solving compute bottlenecks, automating ML pipelines, and turning chaos into streamlined enterprise execution.

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Explore the 10 critical areas where IT leaders must lead AI adoption—from infrastructure and data pipelines to performance monitoring, security, and workforce transformation.

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Explore Strategic Insights on AI Execution

Actionable insights, proven approaches, and execution-ready content for leaders building AI-driven IT and enterprise operations.

Browse our Blogs

ITOpsAI Hub

A living library of AI insights, frameworks, and case studies curated to spotlight what’s working, what’s evolving, and how to lead through it.

What you’ll find in AI Blogs & Insights:

  • Practical guides on AIOps, orchestration, and AI implementation
  • Use case breakdowns, frameworks, and tool comparisons
  • Deep dives on how AI impacts IT strategy and operations

Explore the Blog
Many AI tools symbols in a vertical row. colors purple and blue.

What You'll Find in Resources:

  • Curated reports, research, and strategic frameworks from top AI sources
  • Execution guides on governance, infrastructure, and data strategy
  • Trusted insights to help you scale AI with clarity and confidence

Browse Resources
AI Brain on a circuit board. Colors purple, blue

What You'll Find in Case Studies:

  • Vetted examples of how companies are using AI to automate and scale
  • Measurable outcomes from infrastructure, IT, and business transformation
  • Strategic insights on execution, orchestration, and enterprise adoption

Explore All Case Studies

Inside ITOpsAI

A curated hub for learning, planning, and executing AI strategies.

We spotlight how AI is actually being implemented through enterprise case studies, actionable frameworks, curated research, and vendor insights, we help leaders move from AI vision to execution.

What you’ll find:


  • Practical guides on AIOps, orchestration, and AI implementation
  • Use case breakdowns, frameworks, and tool comparisons
  • Deep dives on how AI impacts IT strategy and operations


Let's Go!

Curated research, reports, and frameworks from the world’s leading AI voices, covering infrastructure, automation, governance, and more.


You’ll find resources like:


  • “Infrastructure is Destiny” by OpenAI – The economic stakes of AI infrastructure
  • Stanford AI Index 2024 – AI model performance, global trends, and funding shifts
  • UiPath Agentic AI Report – How autonomous agents are reshaping enterprise workflows
  • AI RMF 1.0 by NIST – A structured framework for AI risk and governance
  • 321 Real-World Generative AI Use Cases – From Google Cloud
Let's Go!

Curated research, reports, and frameworks from the world’s leading AI voices, covering infrastructure, automation, governance, and more.


You’ll find resources like:


  • “Infrastructure is Destiny” by OpenAI – The economic stakes of AI infrastructure
  • Stanford AI Index 2024 – AI model performance, global trends, and funding shifts
  • UiPath Agentic AI Report – How autonomous agents are reshaping enterprise workflows
  • AI RMF 1.0 by NIST – A structured framework for AI risk and governance
  • 321 Real-World Generative AI Use Cases – From Google Clou


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The Story of Our Company

Founded by Sam and Helen Harris from Hamilton, Ontario, Chocolate Charm was the first speciality chocolate shop in the region. What started out as a hobby fostered by a deep, passionate love of chocolate quickly turned into a local sensation, with visitors coming from across the region to get a taste of the Harris’ delicious homemade confectionaries. 
 
Sam and Helen have moved their production base from their home kitchen to an ultra-modern chocolate factory, but the home-kitchen attention to detail has remained. Chocolate Charm now employees more than 20 employees, each and every one of which has a passion for chocolate and takes deep pride in its production. Chocolate Charm products are available in dozens of retail stores and online.
Founded by Sam and Helen Harris from Hamilton, Ontario, Chocolate Charm was the first speciality chocolate shop in the region. What started out as a hobby fostered by a deep, passionate love of chocolate quickly turned into a local sensation, with visitors coming from across the region to get a taste of the Harris’ delicious homemade confectionaries. 
 
Sam and Helen have moved their production base from their home kitchen to an ultra-modern chocolate factory, but the home-kitchen attention to detail has remained. Chocolate Charm now employees more than 20 employees, each and every one of which has a passion for chocolate and takes deep pride in its production. Chocolate Charm products are available in dozens of retail stores and online.

Save time

Save time while responding to your customer requests. This frees you to do other things, like finding new customers.

Grow your business

Watch your profits increase and your value rise as you boost your company efficiency. It’s easier than you think. 

Friendly support

Our support team is available everyday to ensure that things runs smoothly. You’ll always find the help you need. 

Clients

2,005

Locations

18

Staff

166

Years

22

What Our Clients Say

Proof AI Works: Enterprise Case Studies

See how global enterprises are applying AI to solve problems across IT, Ops, automation, and infrastructure.


A glimpse into the AI execution stories we feature:



  • Modernizing IT with AI at Southern Cross with ServiceNow
  • EPFL Scales AI Infrastructure with Run:ai
  • TD Bank Streamlines Observability with Dynatrace
  • Kainos Transforms Support with GenAI – 71% faster resolution
  • Suncoast Credit Union Stops Fraud with UiPath AI
View All Case Studies

ITOpsAI Hub

A living library of AI insights, frameworks, and case studies curated to spotlight what’s working, what’s evolving, and how to lead through it.

Curated AI Research & Execution Frameworks

Explore hand-picked third-party research covering what's happening now and what's coming next in AI. This continuously updated collection features in-depth analysis, forecasts, and strategic insights from industry leaders—helping you understand AI’s real-world impact, anticipate market shifts, and prepare for what's ahead.. 

Learn More

Curated research, reports, and frameworks from the world’s leading AI voices, covering infrastructure, automation, governance, and more.


You’ll find resources like:


  • “Infrastructure is Destiny” by OpenAI – The economic stakes of AI infrastructure
  • Stanford AI Index 2024 – AI model performance, global trends, and funding shifts
  • UiPath Agentic AI Report – How autonomous agents are reshaping enterprise workflows
  • AI RMF 1.0 by NIST – A structured framework for AI risk and governance
  • 321 Real-World Generative AI Use Cases – From Google Cloud
Learn More

See how global enterprises are applying AI to solve problems across IT, Ops, automation, and infrastructure. 


A glimpse into the AI execution stories we feature:



  • Modernizing IT with AI at Southern Cross with ServiceNow
  • EPFL Scales AI Infrastructure with Run:ai
  • TD Bank Streamlines Observability with Dynatrace 
  • Kainos Transforms Support with GenAI – 71% faster resolution
  • Suncoast Credit Union Stops Fraud with UiPath AI
Learn More

AI Strategy & Execution: Case Studies That Matter

Explore curated, real-world case studies showcasing how businesses leverage AI to streamline IT, automate operations, and accelerate growth. Covering diverse industries and use cases, this expanding collection highlights practical applications of AI in automation, cloud computing, security, customer experience, and more.

Learn More

Explore Recent Blogs

AI in Action: April Case Study Roundup

By Sherry Bushman • April 23, 2025
As AI moves from proof-of-concept to operational scale, we’re continuing to track how leading organizations are deploying real solutions across IT, customer experience, and security. Every case study here has been manually curated, fact-checked, and vetted to showcase real-world AI execution inside enterprise environments. Each case study highlights: A specific business problem (not just a use case) The AI tools and platforms actually used Measurable results like reduced resolution time, improved customer experience, and scaled productivity Cross-functional innovation from IT operations to customer service to development workflows This month’s additions span sectors from retail to cloud services and showcase how companies are cutting resolution time, scaling insights, and unlocking automation across the stack. Quick Take: Case Study Highlights Vulcan Cyber used Snowflake AI Data Cloud to orchestrate 100+ threat feeds, summarize CVEs with GenAI, and accelerate vulnerability remediation. HP integrated Snowflake + ThoughtSpot to modernize analytics, enable AI-powered self-service, and cut partner turnaround times to <24 hours. Kroger unified observability with Dynatrace AIOps, replacing 16 tools and cutting support tickets by 99%. Camping World deployed IBM watsonx Assistant to automate 8,000+ chats, lower wait times to 33 seconds, and boost engagement by 40%. CXReview used IBM watsonx.ai to automate call summaries, saving agents 23 hours/day and scaling compliance reviews. Photobox leveraged Dynatrace AIOps to cut MTTR by 80% and reduce peak-period incidents by 60%. LAB3 rolled out ServiceNow Now Assist to cut MTTR by 47%, reduce workflow bottlenecks by 46%, and boost self-service by 20%. Fiserv used UiPath GenAI Activities and Autopilot to automate MCC validation with AI prompts—achieving 98% straight-through processing and saving 12,000+ hours annually. Expion Health deployed UiPath’s AI-powered Document Understanding and Computer Vision to automate healthcare claims—boosting daily processing by 600% and cutting manual effort at scale. HUB International scaled enterprise-wide automation using the UiPath AI platform, automating 60+ workflows across finance, underwriting, and compliance to support aggressive M&A growth. American Fidelity combined UiPath RPA and DataRobot AutoML to automate customer email classification and routing—achieving 100% accuracy, freeing thousands of hours, and scaling personalization. Domino’s Pizza orchestrated over 3,000 data pipelines using BMC Control-M—enabling real-time insights and scalable enterprise reporting across 20,000+ stores. Electrolux automated global self-service content using BMC Helix Knowledge Management—cutting publishing time from 40 days to 90 minutes and increasing usage by 10,488%. InMorphis launched three GenAI solutions in four weeks using ServiceNow AI Agents—boosting code accuracy to 73%, hitting 100% SLA compliance, and driving a 2.5x increase in sales productivity. 📊 Full Case Study Table
AI Circuit chip in royal Blue

The GenAI Readiness Guide For Enterprise Adoption

By Sherry Bushman • April 21, 2025
This guide walks through Amazon’s GenAI Readiness Workbook—a cloud-agnostic, execution-focused framework to assess your AI maturity across infrastructure, governance, and strategy. Includes step-by-step instructions, ownership models, prioritization methods, and execution planning tips.
AI Tools and Components linked as cogs

MLOps 101: Building and Managing Machine Learning

By Sherry Bushman • April 17, 2025
Discover how industry giants like Netflix, Uber, Airbnb, and Spotify leveraged MLOps (Machine Learning Operations) long before GPT and generative AI took the spotlight. This in-depth guide unpacks DevOps-inspired data pipelines, streamlined ML model deployment, and real-time monitoring techniques—all proven strategies to build scalable, reliable, and profitable AI solutions. Learn about the roles driving MLOps success (MLOps Engineer, Data Scientist, ML Engineer, Data Engineer) .Whether you’re aiming to enhance your machine learning workflows or make a major career move, this blog reveals the blueprint to harness MLOps for maximum impact in today’s AI-driven world.